FAQ's

 

1. What products does Backcountry Basics Co. offer?
Backcountry Basics Co. delivers dependable, high-quality outdoor gear for every adventure. Our collection features premium tents and shelters, sleeping bags, backpacks, flashlights, lanterns, outdoor footwear, jackets, personal clothing, cookware, water filters, camp tables, knives, survival kits, and first aid kits—everything you need to explore with confidence and comfort.

2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the USA.

3. Do you ship internationally?
Currently, we only ship within the USA and do not offer international shipping.

4. How long does shipping take?
Orders within the USA typically arrive within 5–10 business days. You’ll receive a tracking number once your order has shipped.

5. Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number so you can monitor your delivery status.

6. What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Please see our Return Policy page for instructions on how to initiate a return.

7. How do I start a return or exchange?
Contact our customer support team with your order number and reason for return, and we’ll guide you through the process.

8. My item arrived damaged. What should I do?
If your item arrives damaged, please contact us within 7 days of receiving it with photos of the damage. We’ll work with you to provide a replacement or refund.

9. Can I cancel or modify my order?
We begin processing orders immediately after they’re placed. If you need to cancel or make changes, please contact us as soon as possible, and we’ll do our best to assist.